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Returns

Information About Returns 


Returns are accepted on full priced and sale merchandise purchased at southmoonunder.com within 45 days of purchase date provided that the items have not been worn or used. South Moon Under tickets must be attached. Final Sale items have the following verbiage on the product page “FINAL SALE - NOT ELIGIBLE FOR RETURNS OR EXCHANGES”, have N/A on the invoice for the return option and are marked with a RED X on the ticket, are not returnable. To make a return in store, you must have the Invoice and the credit card used to make the purchase. To make a return to the website please go to the ORDER STATUS section at the bottom of southmoonunder.com & follow the instructions to initiate the RMA # (please include this with your return).  Please print out your UPS pre-paid return label and affix it to the outside of the return package.  Returns can be dropped in any UPS drop location.  A $5.95 charge will be deducted from your refund for this service. Please allow 14 business days for your return to arrive at our facility and be processed.
Please note that protective mask face coverings and hand sanitizers are not eligible for return or exchange.

Holiday Gift purchases are eligible for return until January 14, 2021.

 Be sure to include the RMA you printed from the website with all returns.  If you do not have this or the original invoice, please include your name, billing address and a phone number where you can be reached along with your order number, if possible.
 
 
Once your package has been received at southmoonunder.com, your refund will be processed in the original form of payment within four business days. Purchases made with a Gift Card CANNOT be refunded to a Credit Card.  Please allow additional time for your bank to process and post the transaction.

Ecommerce purchases marked as GIFT on the invoice are only eligible for Exchange or Return in South Moon Under store locations for the current retail selling price.  All in store Ecommerce GIFT returns will be refunded to a South Moon Under Gift Card.  You may also use the enclosed Return Label to mail items back for a full refund to the original form of payment.

 Worn or used items may be returned due to manufacturing defect only, for repair or replacement per manufacturer's instructions. If the item cannot be replaced or repaired, a refund will be issued based on the original method of tender with valid South Moon Under receipt. Normal wear and tear and failure to follow manufacturer's laundering instructions are not considered a manufacturing defect. No returns after 6 months unless manufacturer offers a longer warranty. 

 PayPal Returns
Purchases made online using PayPal can be returned to us at southmoonunder.com for a refund to PayPal.  Returns made to any of our 30 store locations will be refunded to a South Moon Under Gift Card.

 Exchanges

A NEW order for the replacement item(s) needs to be placed online. After placing the new order online, please contact a member of our customer service team with your new order number at 1.888.660.6071 or by email at service@southmoonunder.com, so that we can make any necessary adjustments to the new order and email you a complimentary return label. Final Sale items are not eligible for exchange.  Once the original item(s) has been received in our warehouse a return will be processed and we will notify you by email. You can also visit one of our  store locations and exchange your item as well.  If your original purchase was made using a South Moon Under Gift Card, please contact Customer Service PRIOR to placing the exchange order.

Price Adjustments

Prices are subject to change. We will honor price adjustments within 14 days of the purchase date.  Merchandise must still be available to qualify for adjustment.  Please notify us via email, service@southmoonunder.com, or phone 888-660-6071. We honor this one time only.


Returns for Items Purchased In Stores

We cannot accept items purchased at South Moon Under stores at our Internet Returns Center. Please return your items to the original store or to the store closest to your home. If this is not convenient, please mail your return via certified mail to the store closest to you. Please remember to include your receipt and customer information in the package.


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