Information About Returns
Returns are accepted on full priced and sale merchandise purchased at southmoonunder.com
within 45 days of purchase date provided that the items have not been worn or used. South Moon Under tickets must be attached. Final Sale items
have the following verbiage on the product page “FINAL SALE - NOT ELIGIBLE FOR RETURNS OR EXCHANGES”, have N/A on the invoice for the return option
and are marked with a RED X on the ticket, are not returnable. To make a return in store, you must have the Invoice and the credit card used to make the purchase. To make a return to the website please go to the ORDER STATUS
section at the bottom of southmoonunder.com
& follow the instructions to initiate the RMA # (please include this with your return). Please print out your UPS pre-paid return label and affix it to the outside of the return package. Returns can be dropped in any UPS drop location. A $5.95 charge will be deducted from your refund for this service. Please allow 14 business days for your return to arrive at our facility and be processed.
Please note that protective mask face coverings and hand sanitizers are not eligible for return or exchange.
Be sure to include the RMA you printed from the website with all returns. If you do not have this or the original invoice, please include your name, billing address and a phone number where you can be reached along with your order number, if possible.
Please allow 14 business days beginning the day after your return was mailed for the refund to be processed. Your return will be processed to the original form of payment. Purchases made with a Gift Card CANNOT be refunded to a Credit Card. Please allow additional time for your bank to process and post the transaction.
Ecommerce purchases marked as GIFT on the invoice are only eligible for Exchange or Return in South Moon Under store locations for the current retail selling price. All in store Ecommerce GIFT returns will be refunded to a South Moon Under Gift Card. You may also use the enclosed Return Label to mail items back for a full refund to the original form of payment.
Worn or used items may be returned due to manufacturing defect only, for repair or replacement per manufacturer's instructions. If the item cannot be replaced or repaired, a refund will be issued based on the original method of tender with valid South Moon Under receipt. Normal wear and tear and failure to follow manufacturer's laundering instructions are not considered a manufacturing defect. No returns after 6 months unless manufacturer offers a longer warranty.
Purchases made online using PayPal can be returned to us at www.southmoonunder.com
for a refund to PayPal. Returns made to any of our 30 store locations
will be refunded to a South Moon Under Gift Card as stores are not able to process PayPal returns. Any PayPal return that is dropped in-store to be sent back to our warehouse to be returned to their account will be processed within 14 days of the day it was dropped off.
Visa/MC/AMEX Gift Card Returns
Please be certain to RETAIN the original gift card in the event that you need to make a return. All refunds are made to the original form of payment.
A NEW order for the replacement item(s) needs to be placed online. After placing the new order online, please contact a member of our customer service team with your new order number by email at firstname.lastname@example.org
, so that we can make any necessary adjustments to the new order. Please return the original items through our website by going to the ORDER STATUS section at the bottom of southmoonunder.com
& follow the instructions to initiate the RMA # (please include this with your return). Please print out your UPS pre-paid return label (we will waive the $5.95 return fee) and affix it to the outside of the return package. Returns can be dropped in any UPS drop location. Final Sale items are not eligible for exchange. Once the original item(s) has been received in our warehouse a return will be processed and we will notify you by email. You can also visit one of our store locations and exchange your item as well.
Prices are subject to change. We will honor price adjustments within 14 days of the purchase date. Merchandise must still be available in the exact size & color combination to qualify for adjustment. Please email us at email@example.com
. We honor this one time only.
Returns for Items Purchased In Stores
We cannot accept items purchased at South Moon Under stores at our Internet Returns Center. Please return your items to the original store or to the store closest to your home. If this is not convenient, please mail your return via certified mail to the store closest to you. Please remember to include your receipt and customer information in the package.