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Changing or Canceling an Order

Changing or Canceling Your Order


Once your order has been placed online you must contact Customer Service at service@southmoonunder.com.

Changing

We can make a change to your order until it enters the fulfillment phase of processing. A member of the Customer Service team can make the change (pending availability). A new order confirmation will be sent after all changes are made.

Canceling

  1. If your order has not been shipped we can cancel it for you.  You will receive an email confirmation once the order has been canceled.
  2. If your order is canceled by us, you will receive an email which will explain the reason for the cancellation. You will not be billed for any canceled items. If you are interested in alternative products, please contact our Customer Service Team by email for a recommendation.
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