Please click here to be directed to our Returns page which outlines our return policy in detail. All eligible returns must be made within 31 days of the receipt of purchase. 

ALL Sale Merchandise ending in both .97 & .99 will be considered Final Sale.

Yes, you can return items purchased online in stores provided they meet the guidelines stated in our Return Policy, You must also provide proof of purchase and have the credit card used for the original purchase with you. 

Once we have received your return in our returns center, a refund will be processed to the original form of payment within 7 business days.

Once the order has been placed, NO modifications of any kind can be made, this includes method of payment and cancellations.

Contact our Customer Service team via email at service@southmoonunder.com so we may investigate this for you. All lost order claims must be filed within 3 business days of the shipping delivery date. Any claims filed after the 3 business day window may not qualify for a replacement or refund.

No, at this time we do not offer gift wrapping or gift receipts.

No, all orders including 2 Day Air shipping must have a physical address for delivery.

No, at this time we only ship within the United States.

We do not offer price adjustments on previous purchases, nor do we price match from other vendors. Please note South Moon Under reserves the right to start, stop, or change policies and promotions at any time. 

It could be non-functional for several reasons, one being that the promotional code may be case sensitive (i.e. all capital letters or all lower case letters). Another reason may be that the promotional code may not be used in conjunction with another promotional code on the same item. Alternatively, the order could need to be over a certain amount that is explained in the promotion. The final reason may be that the item you are ordering is excluded from all promotions such as Sale Merchandise, Gift Cards or some brands.

Your birthday coupon is sent via email ON your birthday, you must be opted in for all marketing emails in order to receive this coupon. If you have any issues please contact a member of our Customer Service team at service@southmoonunder.com. The birthday coupon is valid for 15% off your order (full price only, standard exclusions apply).

You will use this just as you would a credit card. Please be certain to RETAIN the gift card in the event that you need to make a return as all refunds are made to the original form of payment.

First check that all the details you have entered on the checkout page are correct. If it is still refused please try another card. You can also email our Customer Service team at service@southmoonunder.com

If it is about a product that you purchased in one of our stores, please get in touch with the store you purchased from. Click here to find phone numbers for all of our store locations. If it is regarding a shopping experience in a store please email our Customer Service team so that we can forward the information to the appropriate person. If the complaint is about an online shopping experience, please contact a member of our Customer Service team at service@southmoonunder.com.