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Shipping

Shipping Information | Free Standard Shipping on Orders $50+!


Standard Shipping:

Standard Delivery is within 7 to 10 business days. Orders are processed on the first available business day after your order is placed. All orders from southmoonunder.com are shipped from our Salisbury, MD location. * Please note that orders shipped to Alaska & Hawaii require an additional 7 business days to ship.

2 Day Shipping:

2 Day Shipping is $15.00. The Free Shipping Promotion does not apply when the 2 Day Shipping option is selected. 

Delivery is guaranteed within 3 business days beginning the day after your order is placed. To guarantee this, your order must be received by 12:00pm EST. Please add one additional day for all orders placed after 12:00pm EST.  Orders placed after 12:00pm EST on Friday will be processed Monday and will arrive by Thursday. In some cases delivery cannot be guaranteed and you will be contacted by a customer service representative within 24 hours.

2 Day Delivery is not available outside of the continental United States or to PO Boxes.

We do not offer Saturday, Sunday or holiday delivery.

Next Day Shipping:

Next Day Shipping is $35.00. The Free Shipping Promotion does not apply when the Next Day Shipping option is selected.

Next Day Delivery is guaranteed within 2 business days beginning the day after your order is placed. To guarantee this, your order must be received by 12:00pm EST. Please add one additional day for all orders placed after 12pm EST.  Orders placed after 12:00pm EST on Friday will be processed Monday and should arrive by Wednesday. In some cases delivery cannot be guaranteed and you will be contacted by a customer service representative within 24 hours.

Next Day Delivery is not available outside of the continental United States or to PO Boxes.

We do not offer Saturday, Sunday or holiday delivery.

International Shipping

Currently South Moon Under does not offer shipping outside of the continental United States.

Shipping Restrictions

  • Products containing alcohol (perfume, hair spray) are considered potentially hazardous and can only be shipped via UPS Ground to the continental US.
  • Products containing Lithium Ion batters (regular & rechargeable) are considered potentially hazardous & can only be shipped via Ground delivery so cannot be shipped via UPS 2 Day, Next Day Air or out of the continental US.
  • We do not offer Saturday, Sunday or holiday delivery.
  • South Moon Under does not require a signature upon delivery. The shipper will leave your package at the safest location at your address unless otherwise specified.
  • The shipper reserves the right to require a signature for a package delivery.

Holidays

South Moon Under is closed on the following holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day and Christmas Day.  Please add one business day to all shipping for orders placed during this time.

Issues With Delivery

In the event that your tracking shows that your package has been received but you cannot locate it, please contact a member of our Customer Service team at 888-660-6071 or via email at service@southmoonunder.com so they we may investigate this for you.  All lost order claims must be filed within 3 weeks of the shipping order date.

Terms and Conditions

Free Shipping offers only applicable on orders shipped within the Continental United States.

Free Shipping is not valid on certain oversized products. *No discounts or promotional codes can be used on the following brands or type of merchandise: Final Sale merchandise, Gift Cards, Beauty Products, Personalized Jewelry, cloth Face Masks or full price products from Boys & Arrows, Frankies Bikinis, L*Space, Lake & Skye, Maaji, O’Neill, Chubbies, Patagonia, Sam Edelman, Southern Tide, Spanx and Vitamin A. Most Discounts or Promotions cannot be combined with any other offer.*

*2 Day Shipping: Delivery is guaranteed within 3 business days beginning the day after your order is placed. To guarantee this, your order must be received by 12:00pm EST. Please add one additional day for all orders placed after 12:00pm EST. Orders placed after 12:00pm EST on Friday will be processed Monday and will arrive by Thursday. In some cases delivery cannot be guaranteed and you will be contacted by a customer service representative within 24 hours. 2 Day Delivery is not available outside of the continental United States or to PO Boxes.*


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