Returns For Items Purchased In Stores
While we are unable to accept items purchased at South Moon Under stores in our Internet return center, we are making it possible for you to return to stores at a later date. So during these uncertain times, we are extending our return policy allowance for items purchased in store to return up to 30 days after the store you made the purchase reopens, and ask that you hold the item you wish to return until such time. Click here to locate a store.
Returns For Online Orders
*Due to ongoing Covid impacts to our return services provider they are requiring an additional 2 weeks to process & deliver returns to our facility. In light of this we must add an extra 14 business days to our current stated policy. We apologize for any inconvenience.
Returns are accepted on full priced and sale merchandise purchased at southmoonunder.com within 45 days of purchase date provided that the items have not been worn or used. South Moon Under tickets must be attached. Final Sale items have the following verbiage on the product page “FINAL SALE - NOT ELIGIBLE FOR RETURNS OR EXCHANGES”, have N/A on the invoice for the return option and are marked with a RED X on the ticket. These items are not returnable. Items can be returned to us at South Moon Under, 600 GLEN AVENUE, SUITE 102A, Salisbury, MD 21804, or to any of our open store locations. To make a return in store, you must have the invoice and credit card used to make the purchase. A printed return label has been included in your order and can be used for returning your purchase (valid in the Continental US only) with a $5.95 charge taken off the refund. Please allow 14 business days for your return to arrive at our facility and be processed. Please note that protective mask face coverings and hand sanitizers are Final Sale and are not eligible for return or exchange.
Gift Returns
Ecommerce purchases marked as GIFT on the invoice are only eligible for Exchange or Return in South Moon Under store locations for the current retail selling price. All in store Ecommerce GIFT returns will be refunded to a South Moon Under Gift Card. You may also use the enclosed Return Label to mail items back for a full refund to the original form of payment.
PayPal Returns
Purchases made online using PayPal can be returned to us at southmoonunder.com for a refund to PayPal. Returns made to any of our open store locations will be refunded to a South Moon Under Gift Card.
Be sure to include a copy of your invoice with the reason code marked. If you do not have the original invoice, please include your name, billing address and a phone number where you can be reached along with your order number, if possible.
Once your package has been received at southmoonunder.com, your refund will be processed in the original form of payment within four business days. Please allow additional time for your bank to process and post the transaction.
Worn or used items may be returned due to manufacturing defect only, for repair or replacement per manufacturer's instructions. If the item cannot be replaced or repaired, a refund will be issued based on the original method of tender with valid South Moon Under receipt. Normal wear and tear and failure to follow manufacturer's laundering instructions are not considered a manufacturing defect. No returns after 6 months unless manufacturer offers a longer warranty.
Exchanges
A NEW order for the replacement item(s) needs to be placed online. After placing the new order online, please contact a member of our customer service team with your new order number at 1.888.660.6071 or by email at service@southmoonunder.com, so that we can make any necessary adjustments to the new order and email you a complimentary return label. Once the original item(s) has been received in our warehouse a return will be processed and we will notify you by email. You can also visit one of our open store locations and exchange your item as well. If your original purchase was made using a South Moon Under Gift Card, please contact Customer Service PRIOR to placing the exchange order.
Price Adjustments
Prices are subject to change. We will honor price adjustments within 14 days of the purchase date. Merchandise must still be available to qualify for adjustment. Please notify us via email, service@southmoonunder.com, or phone 888-660-6071. We honor this one time only.