Due to the automated nature of our fulfillment process, we are unable to cancel or modify your order once it is confirmed. Please note if you ordered multiple items, you may receive more than one shipping confirmation email as some items may be shipped and billed separately, with no additional shipping charges.

We will begin processing your order on the next business day. When your order ships you will receive an email notification. For full shipping guidelines, please click here. 

Online Return by Mail
For our full return policy and return information, please click here. To begin the return process on eligible items, please click here.

Online Return in Store
Our store locations will accept returns for eligible online purchases and can process a refund to the original form of payment provided you have proof of purchase (order confirmation email) and the original form of payment used for the purchase with you. If the original payment was a gift card, the refund will be made to a new gift card.

eGift Cards will be sent in a separate email to the email address specified at the time of purchase. The eGift Card will be received within 24 hours or on the scheduled date specified at the time of purchase. If you do not receive the eGift Card email within 24 hours, please check the spam folder of your email. Still not showing up? Our team is happy to help, please email us at: service@southmoonunder.com

View our FAQs here OR email our team at service@southmoonunder.com
Your email is important to us! You will receive a response from our team within 24 business hours. Our hours are Monday – Friday 8:30 AM EST – 4:30 PM EST.