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COVID-19 Update

our response to covid-19

Last Updated: Thursday, February 18, 2021

To our South Moon Under Family and Friends,

We are so grateful to our teams and customers for creating and maintaining a strong sense of community. We are extremely appreciative of your business.

We have implemented COVID guidelines that protect your health and safety. To learn more about the status, services, and hours of your local stores, visit our store locator page and refer to the guide below.

As always, our online store will remain available 24/7.

We are all in this together and are committed to be a place where you can feel happy, beautiful and creative.

Sending wishes for good health to you and your family.



See our FAQ page or Return Policy Page for more details on store returns.

safety protocol & guidelines for stores

Help us spread love and respect...not the virus.

Style and Safety with    We believe in love, kindness, tolerance and equality.

Store Order Pickup: Select locations offer Curbside Pickup and/or Store Pickup services. If you place a pickup order, please refer to the pickup location listed in your “Ready for Pickup” email. If you are picking up curbside, call the store and an associate will bring the item(s) out to you. If you are picking up in the store, any stylist will be happy to help you.
Virtual Styling: From the comfort of your home, our stylists offer virtual styling and fit sessions. Contact your local store for an appointment.
Walk-in-Shopping: We are open and can’t wait to see you! All stores are following local capacity restrictions as well as enhanced cleaning of all surfaces and fitting rooms and social distancing guidelines.
Shop by Appointment: Before and after regular store hours, we offer 45 minute personal styling sessions for individuals or small groups. Contact a store to set up a time.
Delivery within 5 Miles: We are providing delivery of orders where we can. A 5 mile radius is our maximum extent, but call a store to confirm availability.
Store Hours: All store locations are open with modified hours. Please visit our store locator page for a full list of store hours.
Store Occupancy Limits: We are limiting our total store occupancy based on local/state/federal mandates at any given time. This includes our South Moon Under staff. Store employees will be assigned to monitor occupancy levels to ensure this is maintained at all times.
Sanitize and Disinfect: We are cleaning and disinfecting frequently touched surfaces daily. Stores will wipe down the following items frequently, using appropriate cleaners and sanitizers: door handles (public entrance/exit doors), cash wrap counter-top, credit card readers, pens used at register, keyboard, mouse, and touchscreen monitors.
Payment Methods: If paying in cash, we are currently only able to accept exact change.
Social Distancing: We've installed floor markers to assist customers in maintaining the appropriate social distance when approaching the checkout counter. We have placed signage at the entrance to the stores as a reminder to maintain social distancing.
PPE: Employees are required to properly wear appropriate face coverings at all times while in the store.
Dressing Rooms and Merchandise: Surfaces and materials are steamed and/or wiped with disinfectant after contact.