CUSTOMER SERVICE

Standard Shipping:
Standard Delivery is  within 5 to 7 business days. Orders are processed on the first available business day after your order is placed.  All orders from southmoonunder.com are shipped from our Salisbury, MD location.

 

Standard shipping costs are as follows:

Orders up to $74.99 shipping charge $6
Orders $75 and over FREE

 

Free Standard Shipping Policy:

Free Standard shipping applies to orders over $75 after any discounts have been applied. Free shipping is not available on orders shipping to Canada, the UK, or certain oversized products. If you have any questions concerning the Free Standard Shipping offer please call 1-888-660-6071 or email service@southmoonunder.com.

 

2 Day Shipping:

2 Day Shipping is $15.00. The Free Shipping Promotion does not apply when the 2 Day Shipping option is selected. 

Delivery is guaranteed within 3 business days beginning the day after your order is placed. To guarantee this, your order must be received by 12:00pm EST. Please add one additional day for all orders placed after 12:00pm EST.  Orders placed after 12:00pm EST on Friday will be processed Monday and will arrive by Thursday. In some cases delivery cannot be guaranteed and you will be contacted by a customer service representative within 24 hours.

2 Day Delivery is not available outside of the continental United States or to PO Boxes.

 

Next Day Shipping:

Next Day Shipping is $35.00. The Free Shipping Promotion does not apply when the Next Day Shipping option is selected.

Next Day Delivery is guaranteed within 2 business days beginning the day after your order is placed. To guarantee this, your order must be received by 12:00pm EST. Please add one additional day for all orders placed after 12pm EST.  Orders placed after 12:00pm EST on Friday will be processed Monday and should arrive by Wednesday. In some cases delivery cannot be guaranteed and you will be contacted by a customer service representative within 24 hours.

Next Day Delivery is not available outside of the continental United States or to PO Boxes.

 

 

International Shipping

In addition to the US, South Moon Under currently ships to Canada & the United Kingdom. Shipping to Canada and the UK is a flat rate of $30. South Moon Under is not responsible for any additional taxes or tariffs.

Orders will arrive in approximately 8-12 business days from the date of shipment.  Any applicable duties and taxes will be assessed upon delivery, to be paid by the order recipient.

 

Shipping Restrictions

  • We do not offer Saturday, Sunday or holiday delivery.
  • South Moon Under does not require a signature upon delivery. The shipper will leave your package at the safest location at your address unless otherwise specified.
  • The shipper reserves the right to require a signature for a package delivery.

 

Over Sized Products

An additional surcharge may be added to over sized items upon South Moon Under’s discretion. This charge will be noted in the product description.