Contact Us | FAQ
"01. What is your Retun Policy?
Please click on the link provided to be directed to our Returns page which outlines our return policy in detail.
02. Can I return an item to a store?
Yes, you can return items purchased online in stores provided they meet the guidelines stated in our Return Policy. You must also provide proof of purchase and have the credit card used for the original purchase with you.
03. Can I change my order?
Once the order has been placed, it cannot be changed. Please call us at 888-660-6071 so that a member of our Customer Service team can assist you.
04. When do I get my refund once I have returned an item?
Once we have received your return into our warehouse we process a refund onto the original payment card (or gift card if chosen or is a gift return) within 4 business days.
05. Do you offer GIft Wrapping?
No, at this time we do not offer gift wrapping.
06. What should I do if my credit/debit card has been refused when placing an order?
Check that all the details you have entered on the checkout page are correct. If it is still refused after that, try another card. You can also call or email Customer Service - email@example.com 888-660-6071.
07. Are special order items returnable?
Special order items including momogram jewelry from Danielle Stevens, Jennifer Zeuner (and any others) are NOT returnable as these items have been custom made.
08. Do you ship Internationally?
At this time we ship to Canda and the United Kingdom.
09. Can I preorder items for delivery?
Yes, however these will be on items that are specifically indicated as a preorder. This generally applies to items featured in our mailer and inventory cannot be guaranteed. Preorders can be placed by contacting a member of our Customer Service team at 888-660-6071.
At this time we are unable to accept these types of Gift Cards as a form of payment.
11. Do you ship to PO Boxes?
Yes, we are able to ship via our Standard Shipping to PO Boxes, Next Day & 2 Day shipping must go to a physical address.
12. Who do I speak to if I have had a less than perfect experience?
If it is about a product that you purchased in one of our stores, please get in touch with the store you purchased from - the telephone numbers for all locations can be found on this website. If it is regarding a shopping experience in a store please email or call Customer Service so that we can forward the information to the appropriate person. If the complaint in about an online shopping experience, please contact a member of our Customer Serivce team so that we can assist in finding a resolution. firstname.lastname@example.org 888-660-6071.
To use your birthday coupon online please contact a member of our Customer Service Team at 888-660-6071 or email@example.com. The birthday coupon is valid for 20% off one item.
It could be non-functional for several reasons, one being that the promotional code may be case sensitive (e.g. all capital letters or all lower case letters). Another reason may be that the promotional code may not be used in conjunction with another promotional code on the same item. Alternatively, the order could need to be over a certain amount that is explained in the promotion. The final reason may be that the item you are ordering is excluded from all promotions such as Jennifer Zeuner Jewelry, Uggs, Gift Cards, etc.