Returns & Exchanges
Returns
Returns and exchanges are accepted on merchandise purchased at southmoonunder.com that have not been worn or used within 60 days of purchase date. South Moon Under tickets must be attached.
Please submit a Return Request via email.
PLEASE NOTE: Shipping and handling charges are non-refundable.
Please mail items to: South Moon Under
ATTN: Internet Return
617 Franklin Avenue
Berlin, MD 21811
Please include your original (or a photo copy) of your packing slip. If you do not have the original packing slip, please include your name, billing address and a phone number where you can be reached along with your order number, if possible.
Once your package has been received at southmoonunder.com, your refund will be processed in the original form of payment within three business days. An e-mail confirmation will be sent with the total dollar amount credited to your account. Please allow additional time for your bank to further process and post the transaction.
Worn or used items may be returned due to manufacturing defect only, for repair or replacement per manufacturer's instructions. If the item cannot be replaced or repaired a refund will be issued based on the original method of tender with valid South Moon Under receipt. Normal wear and tear and failure to follow manufacturer's laundering instructions are not considered a manufacturing defect. No returns after 6 months unless manufacturer offers a longer warranty.
Exchanges
Returns and exchanges are accepted on merchandise purchased at southmoonunder.com that have not been worn or used within 60 days of purchase date. South Moon Under tickets must be attached. To expedite the process and ensure item availability it is suggested to call or e-mail customer service with the item you are exchanging for.
Please submit a Return Request via email.
PLEASE NOTE: Shipping and handling charges are non-refundable.
Please mail items to: South Moon Under
ATTN: Internet Return
617 Franklin Avenue
Berlin, MD 21811
Please include your original (or a photo copy) of your packing slip. If you do not have the original packing slip, please include your name, billing address and a phone number where you can be reached along with your order number, if possible.
Price Adjustments
Prices are subject to change. We will honor price adjustments within 14 days of the purchase date (found on the bottom of your receipt). Please notify us via email, service@southmoonunder.com, or phone 888-660-6071. We honor this one time only.