Return Policy

Returns
Returns are accepted on full priced and sale merchandise purchased at southmoonunder.com within 60 days of purchase date provided that the items have not been worn or used.  South Moon Under tickets must be attached.  Items may be returned to us at the address below or to any of our 12 store locations

Return Reason Codes:

01 – Changed Mind

02 – Did Not Fit

03- Wrong Size

04 – Quality Issue

PLEASE NOTE:  Shipping and handling charges are non-refundable. Return shipping fees are the customer’s responsibility.  Please use the shipping method that is most convenient for you.

South Moon Under
ATTN: Internet Return
615 Franklin Avenue
Berlin, MD 21811

Be sure to include a copy of your invoice.  If you do not have the original invoice, please include your name, billing address and a phone number where you can be reached along with your order number, if possible.

Once your package has been received at southmoonunder.com, your refund will be processed in the original form of payment within three business days.  Please allow additional time for your bank to process and post the transaction.

Worn or used items may be returned due to manufacturing defect only, for repair or replacement per manufacturer's instructions. If the item cannot be replaced or repaired, a refund will be issued based on the original method of tender with valid South Moon Under receipt. Normal wear and tear and failure to follow manufacturer's laundering instructions are not considered a manufacturing defect. No returns after 6 months unless manufacturer offers a longer warranty.

Exchanges
Exchanges are accepted on full priced and sale merchandise purchased at southmoonunder.com within 60 days of purchase date provided that the items have not been worn or used.  South Moon Under tickets must be attached.  You must submit a Return Request by logging into your account.  Click on “Order Detail” for the appropriate order and check the box next to the items you wish to exchange.  Make sure you have selected “Yes” to “Replace Product”.  To expedite the process and ensure item availability enter the Item Number, Size, and Color of the items you would like for exchange in the “Comments” Field.  Click “Return Items” to submit the Return Request. You will not be charged an additional shipping fee when exchanging items. 

If you do not have an account set up we recommend you contact us via phone or email with your exchange information.  Items may also be exchanged at any of 12 store locations.


Price Adjustments
Prices are subject to change.  We will honor price adjustments within 14 days of the purchase date (found on the bottom of your receipt).  Please notify us via email, service@southmoonunder.com, or phone 888-660-6071.  We honor this one time only.