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Return Request Form
Return Request Form
To return an item please fill out this form completely.
Original Order Information
Order Number
Order Date
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Ship To Name
Your Name
Your Email Address
Your Phone Number
Ship To Postal Code
Item to be Returned
Item Number
Item Description
Reason for Return
I changed my mind; didn't like
I ordered the wrong item
The item was damaged but NOT due to shipping
The item was damaged during shipping
I received the wrong item; incorrect item was shipped
Other... Please describe in the comment box below
Would You Like a Replacement?
Yes
No
Comments / Additional Information
Return Policy
Unworn or unused items with South Moon Under tickets attached may be returned within 60 days of purchase. With South Moon Under receipt an exchange, store credit/gift card or credit card credit will be issued.
Worn or used items may be returned due to manufacturing defect only, for repair or replacement per manufacturer's instructions. If the item cannot be replaced or repaired a refund will be issued based on the original method of tender with valid South Moon Under receipt. Normal wear and tear and failure to follow manufacturer's laundering instructions are not considered a manufacturing defect.
No returns after 6 months unless manufacturer offers a longer warranty.
No returns accepted on items not purchased at southmoonunder.com.
Ship items to: South Moon Under ATTN: Internet Return 617 Franklin Avenue Berlin, MD 21811
If you do not have the original packing slip, please include your name, billing address and a phone number where you can be reached along with the original purchase price and approximate date of the purchase with your return.
Price Adjustments: Prices are subject to change. We will honor price adjustments within 14 days of the purchase date (found on the bottom of your receipt). Please notify us via email,
service@southmoonunder.com
, or phone 888-660-6071. We honor this one time only.
I have Read and Acknowledge this Return Policy
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