Returns
Returns are accepted on full priced and sale merchandise purchased at
southmoonunder.com within 60 days of purchase date provided that the items have
not been worn or used. South Moon Under tickets must be attached. Items may be returned to us at the address
below or to any of our 12 store locations.
Return
Reason Codes:
01
– Changed Mind
02 –
Did Not Fit
03-
Wrong Size
04
– Quality Issue
PLEASE
NOTE: Shipping and handling charges are non-refundable. Return shipping
fees are the customer’s responsibility. Please use the shipping method
that is most convenient for you.
South Moon Under
ATTN: Internet Return
615 Franklin Avenue
Berlin, MD 21811
Be sure to include a copy of your invoice. If you do not have the
original invoice, please include your name, billing address and a phone number
where you can be reached along with your order number, if possible.
Once your package has been received at southmoonunder.com, your refund will be
processed in the original form of payment within three business days.
Please allow additional time for your bank to process and post the transaction.
Worn or used items may be returned due to manufacturing defect only, for repair
or replacement per manufacturer's instructions. If the item cannot be replaced
or repaired, a refund will be issued based on the original method of tender
with valid South Moon Under receipt. Normal wear and tear and failure to follow
manufacturer's laundering instructions are not considered a manufacturing
defect. No returns after 6 months unless manufacturer offers a longer warranty.
Exchanges
Exchanges are accepted on full priced and sale merchandise purchased at
southmoonunder.com within 60 days of purchase date provided that the items have
not been worn or used. South Moon Under tickets must be attached. You
must submit a Return Request by logging into your account. Click on “Order Detail” for the appropriate
order and check the box next to the items you wish to exchange. Make sure you have selected “Yes” to “Replace
Product”. To expedite the process and
ensure item availability enter the Item Number, Size, and Color of the items
you would like for exchange in the “Comments” Field. Click “Return Items” to submit the Return
Request. You will not be charged an additional shipping fee when exchanging
items.
If
you do not have an account set up we recommend you contact us via phone or
email with your exchange information. Items
may also be exchanged at any of 12 store locations.
Price Adjustments
Prices are subject to change. We will honor price adjustments
within 14 days of the purchase date (found on the bottom of your
receipt). Please notify us via email, service@southmoonunder.com,
or phone 888-660-6071. We honor this one time only.