CUSTOMER SERVICE
Careers at South Moon Under
 
Welcome to South Moon Under's Career page. At South Moon Under we recognize all good success starts with people. At South Moon Under we value individuals who are passionate about delivering a strong product and services to all of our customers. At South Moon Under we will provide you with an opportunity to work in an employee friendly environment as well improve South Moon Under's offering and services to our customers.
 
Originating as a small surf shop in 1968, South Moon Under has evolved into a unique, upscale fashion retailer. We seek to offer an eclectic mix of interesting, high quality, reasonably priced products that stand out in the market. South Moon Under currently operates 21 stores in the mid-Atlantic area, VA, MD, PA, DE, NJ and CT in addition to an E-commerce site. Our home base is located in Berlin, MD on the beautiful Eastern Shore.
 
The possibilities are endless, not to mention the extensive benefits package, training and development opportunities along with employee discounts for all of our employees.
 
 
Current Job Listings:
 

Job Listing #1

 
Career Opportunity: 1st and 2nd Assistants
Status: Full-Time and Part-Time Employee
Location: All store locations
 
At South Moon Under, members of the management team serve as leaders in their store, coaching and developing the staff to provide an outstanding level of customer service that will, in turn, maximize sales and profits. All of our Assistant Managers must have a complete understanding of the South Moon Under philosophy, aesthetic and customer.
 
The South Moon Under 1st and 2nd Assistants possesses strong leadership skills. They work closely with the sales staff to deliver product knowledge, drive sales and uphold operational standards. They have excellent communication skills and a full understanding of how to motivate people.
 
Successful candidates must be available to work a flexible schedule based on business needs that include daytime, evening, weekends and holiday shifts, as well as having at least one year of retail management experience, preferably in a specialty retail environment. IF you meet the criteria please forward a cover letter and résumé to humanresources@southmoonunder.com or fax to 410-641-3725. Please, no phone calls.
 
The above information outlines the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. No Visa Sponsorship available for this position.
 
South Moon Under is an Equal Opportunity Employer committed to providing a diverse workplace.
 
 

Job Listing #2

 
Career Opportunity: Sales Associate
Status: Full-Time and Part-Time Employee
Location: All store locations
 
At South Moon Under, members of the team create an exciting and inspiring shopping experience for our customers. We utilize product knowledge and selection to provide exceptional service to our customers. In addition, we build sales and provide a store experience that reflects South Moon Under's customer service standards and aesthetic. In addition to selling, our sales associates are expected to execute merchandising tasks, such as stock, re-merchandising, display, price markdowns, and transfers. All members of our store team work together to ensure a clean, pleasant and safe shopping environment for our customers.
 
The ideal candidate will be available to work a flexible schedule based on business needs that include daytime, evening, weekends and holiday shifts. We can provide flexibility in scheduling, a fun exciting environment, and a generous employee discount. To apply please forward a cover letter and résumé.
 
If you meet the criteria please forward a cover letter and résumé to humanresources@southmoonunder.com or fax to 410-641-3725. Please, no phone calls.
 
The above information outlines the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. No Visa Sponsorship available for this position.
 
South Moon Under is an Equal Opportunity Employer committed to providing a diverse workplace.
 
 

Job Listing #3

 
Career Opportunity: Internet Models / Internet Fit Models
Status: Part-Time Employee
Location: Corporate Offices – Berlin, MD
 
Job Description:
  • Part-time, flexible hours during the weekdays (Monday – Friday 8am – 7pm)
  • Our photo sessions generally last between 2 – 6 hours
  • Located at our corporate office in Berlin, MD
  • Fit models will model clothing to be photographed and used on our website www.southmoonunder.com
We seek fit models for the following sizes: 
 
Women:
  • Height: 5’8” – 5’11”
  • Denim Size: 25 – 27
  • Waist Dress Size: 0 – 2
  • Shirt Size: Small
 
Men:
  • Height: 6’1” – 6’4”
  • Denim Size: 32” – 34”
  • Shirt Size: Large
**All Models should be in swim wear shape**
 
Please email a full length photo (max size 20 MB) and height to models@southmoonunder.com
 
The above information outlines the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. No Visa Sponsorship available for this position.
 
South Moon Under is an Equal Opportunity Employer committed to providing a diverse workplace.
 
 

Job Listing #4

 

Career Opportunity: Ecommerce Production Assistant − Part-time

 

The eComm Production Assistant is responsible for assisting with the production of website content (building and launching product pages). The successful candidate will have a general understanding about ecommerce and website features, shows initiative to learn, and is detail-oriented and able to work in a fast-paced environment.

 

Responsibilities include but are not limited to:

 

Site Content

  • Write concise, brand appropriate product names and descriptions using SEO and product naming guidelines
  • Be aware of fashion terminology and current trends for accurate product naming; give styling suggestions within product copy
  • Research new brands and products online to create new brand and product descriptions
  • Constantly review site content for issues (typos, merchandising issues, customer reviews, etc.); ensure accuracy and consistency of all web content (meta tags, etc.)
  • Review and edit customer reviews as necessary
  • Suggest site functionality and merchandising enhancements

 

Production Process

  • Track products within the production process to confirm product page completion
  • Coordinate online production workflow with the Photo Studio and Creative teams (verify transfer paperwork, identify missing and late products, reactivate reorders, etc.)
  • Stage products to go live using merchandising guidelines and rules
    • Post pictures and turn on variation and master skus
    • Assign products based on merchandising rules and categorization structure
  • Process markdowns and remove Sale products from New Arrivals as needed
  • Identify and fix broken images and inventory / pricing issues
  • Stage, track, and assign pre-orderable allocation to mailer products
  • Review product inventory for stocked inactive items
  • Suggest process improvements

 

Promotional Campaigns

  • Create promotional campaigns with coupon codes, product badging, and dynamic site content
  • Ad-hoc reporting

 

Cross-functional Support

  • Partner with various other teams (Marketing, Creative, Photo Studio, etc.) to produce copy and production-related site marketing enhancements and projects (ex. mailer and email copy)

 

System Requirements

  • Demandware Staging & Production Business Manager, MainStreet BusinessFlow, Genero / Epicor, Monetate, BazaarVoice

 

Desired Skills & Experience

  • Bachelor's Degree in Fashion Merchandising, Communications, or other related field
  • Ability to learn new software tools and web technologies quickly
  • Ability to learn merchandising principles and strategies for web production
  • Ability to coordinate multiple, high-priority requests
  • Ability to work independently and in a group

 

If you meet the criteria please forward a cover letter and résumé to humanresources@southmoonunder.com. Please, no phone calls.

 

 

Job Listing #5

 

Career Opportunity: Digital Marketing Assistant − Email / Social (Hourly)

 

The Digital Marketing Assistant, guided by the company vision, mission, and values, is responsible for assisting Digital Marketing Manager within all digital marketing efforts to increase traffic, sales and conversion. The successful candidate will have strong interpersonal skills, a self-starter with strong organization skills, attention to details, and able to work in a fast paced environment.

 

Key Areas

  • Email Campaigns: Execution/coordination of email marketing strategy. Including copy development, email marketing calendar, coordinating of emails within Email Service Provider and working with other departments.
  • Ecommerce Site Content: Organize and maintain the creative assets on the website. Requesting appropriate creative and handing that creative off to the Web Production team to implement.
  • Analytics: Run reports, compile data and analysis for weekly, daily and ad hoc reporting
  • Social Media: Be the consistent brand voice for South Moon Under, relative to the Social channel. Develop engaging content to build brand awareness, integrity, and uniqueness in order to grow our customer affinity and base.
  • Effectively interface with other department teams in order to develop sound marketing strategies to support the above responsibilities.
  • Advocate new methods of outreach to develop customer engagement, brand development and positioning.
  • Provide suggestions and opinions on new customer acquisition and retention strategies

 

Skills / Experience

  • Bachelor's degree required; Marketing or Communications or English or creative field preferred
  • Fashion / Retail / Ecommerce Experience preferred
  • Excellent computer skills including advanced working knowledge of MS Office applications especially depth in excel knowledge
  • Innovative Thinker
  • Ability to take direction, produce high quality work and meet deadlines.
  • Ability to work effectively with multiple departments while managing multiple, time sensitive projects
  • Ability to read and interpret general business practices
  • Strong "right brain / left brain" ability to balance analytics and creative.
  • Ability to effectively present information and respond to questions from both managers and peers.

 

If you meet the criteria please forward a cover letter and résumé to humanresources@southmoonunder.com. Please, no phone calls.

 

 

Job Listing #6

 

Career Opportunity: Digital Marketing Assistant − SEM/SEO/Affiliate (Hourly)

 

The Digital Marketing Assistant, guided by the company vision, mission, and values, is responsible for assisting Digital Marketing Manager for delivering and analyzing Internet Marketing Initiatives within Search Engine Marketing and Search Engine Optimization. Digital Marketing Assistant will be focused on producing qualified traffic and grow revenue through effective brand building and customer engagement. The successful candidate will have strong interpersonal skills, be highly organized and able to work in a fast paced environment.

 

Key Areas

  • Assist Digital Marketing Manager to optimize SEO and SEM presence of South Moon Under on Google, MSN, Bing, Yahoo, etc.
  • Assist with daily paid search budget management, keyword expansion, ad copy writing, bid management, and reporting & analysis
  • Assist with affiliate management including promotion and compliance management
  • Complete competitive analysis and research using tools, such as Adwords tools and more.
  • Run reporting and draw critical analysis from data and make specific recommendations

 

Experience Requirements

  • Understanding of the fundamentals of online marketing. Strong communication skills − verbal and written.
  • Understanding of search engines, bid management systems, and of all basic SEM concepts
  • Knowledge of SEO as it pertains to website design, development and traffic
  • Excellent computer skills including advanced working knowledge of MS Office applications especially depth in excel knowledge
  • Strong Copywriting and written communications skills are essential
  • Analytical and data-driven with a problem-solving mentality
  • Familiarity with Google Analytics preferred

 

Education Requirements

  • Bachelor's degree required; Marketing, Statistics or Mathematics preferred

If you meet the criteria please forward a cover letter and résumé to humanresources@southmoonunder.com. Please, no phone calls.

 

 

The above information outlines the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. No Visa Sponsorship available for this position.
 
South Moon Under is an Equal Opportunity Employer committed to providing a diverse workplace.