CUSTOMER SERVICE

Standard Shipping:
Standard Delivery is usually within 5 to 7 business days. Orders are processed on the first available business day after your order is placed. In most cases your order will arrive within a couple of days. All orders from southmoonunder.com are shipped from our Berlin, MD location. We offer standard and premium delivery.

 

Standard shipping costs are as follows:

Orders up to $74.99 shipping charge $6
Orders $75 and over FREE

 

Shipping to Canada is a flat rate of $30. South Moon Under is not responsible for any additional taxes or tariffs.

 

Free Standard Shipping Policy:

Free Standard shipping applies to orders over $75 after any discounts have been applied. Free shipping is not available on orders shipping to Canada, or certain oversized products. If you have any questions concerning the Free Standard Shipping offer please call 1-888-660-6071 or email service@southmoonunder.com.

 

2 Day Shipping:

2 Day Shipping is $15.00. The Free Shipping Promotion does not apply when the 2 Day Shipping option is selected. 2 Day Delivery is guaranteed in 3 business days, in some cases it will arrive within 2.

 

2 Day Shipping Policy:

Delivery is guaranteed within 3 business days from the time your order is placed. To guarantee this, your order must be received by 12:00pm EST. Any orders placed after 12:00pm EST will technically be processed the following business day, allowing an additional day for guaranteed delivery. Please note orders placed after 12:00pm on Friday, Saturday or Sunday will be processed Monday and will arrive by Thursday. In some cases delivery cannot be guaranteed and you will be contacted by a customer service representative within 24 hours.

 

2 Day Delivery is not available outside of the continental United States. 2 Day Delivery is not available to Alaska or Hawaii.

 

Express Shipping:

Express Shipping is $35.00. The Free Shipping Promotion does not apply when the Express Shipping option is selected.

Express Delivery is guaranteed in 2 business days, in some cases it will arrive the next business day.

 

Express Shipping Policy:

Premium Delivery is guaranteed within 2 business days from the time your order is placed. To guarantee this, your order must be received by 12:00pm EST. Any orders placed after 12:00pm EST, will technically be processed the following business day, allowing an additional day for guaranteed delivery. Please note orders placed after 12:00pm on Friday, Saturday or Sunday will be processed Monday and should arrive by Wednesday. In some cases delivery cannot be guaranteed and you will be contacted by a customer service representative within 24 hours.

 

Premium Delivery is not available outside of the continental United States . Premium delivery is not available to Alaska or Hawaii.

 

Shipping Restrictions

 

  • We do not offer Saturday, Sunday or holiday delivery.
  • South Moon Under does not require a signature upon delivery. The shipper will leave your package at the safest location at your address unless otherwise specified.
  • The shipper reserves the right to require a signature for a package delivery.

 

Over Sized Products

An additional surcharge may be added to over sized items upon South Moon Under’s discretion. This charge will be noted in the product description.