CUSTOMER SERVICE

 

Return Policy
 
 
Returns
Returns are accepted on full priced and sale merchandise purchased at southmoonunder.com within 60 days of purchase date provided that the items have not been worn or used. South Moon Under tickets must be attached. Personalized,  Special Order and Final Sale items are not returnable. Items can be returned to us, or to any of our 21 store locations.  To make a return in store, you must have the invoice and credit card used to make the purchase.  A printed return label has been included in your order and can be used for returning your purchase (valid in the Continental US only) with a $3.00 charge taken off the refund.
 
Be sure to include a copy of your invoice with the reason code marked. If you do not have the original invoice, please include your name, billing address and a phone number where you can be reached along with your order number, if possible.

Once your package has been received at southmoonunder.com, your refund will be processed in the original form of payment within four business days. Please allow additional time for your bank to process and post the transaction.
 
Ecommerce purchases marked as GIFT on the invoice are only eligible for Exchange or Return in South Moon Under store locations for the current retail selling price.  All in store Ecommerce GIFT returns will be refunded to a South Moon Under Gift Card.  You may also use the enclosed complimentary Return Label to mail items back for a full refund to the original form of payment.


Worn or used items may be returned due to manufacturing defect only, for repair or replacement per manufacturer's instructions. If the item cannot be replaced or repaired, a refund will be issued based on the original method of tender with valid South Moon Under receipt. Normal wear and tear and failure to follow manufacturer's laundering instructions are not considered a manufacturing defect. No returns after 6 months unless manufacturer offers a longer warranty.

Exchanges
NEW order for the replacement item(s) needs to be placed online. After placing the new order online, please contact a member of our customer service team with your new order number at 1.888.660.6071 or by email at service@southmoonunder.com, so that we can make any necessary adjustments to the new order and email you a complimentary return label. Once the original item(s) has been received in our warehouse a return will be processed and we will notify you by email. You can also visit one of our 21 store locations and exchange your item as well.  If your original purchase was made using a South Moon Under Gift Card, please contact Customer Service PRIOR to placing the exchange order.
 
Price Adjustments
Prices are subject to change. We will honor price adjustments within 14 days of the purchase date  Please notify us via email, service@southmoonunder.com, or phone 888-660-6071. We honor this one time only.
 
Special Order Return Policy
Monogrammed, Personalized, Altered or Special Ordered Merchandise CANNOT be returned.
 
Returns For Items Purchased In Stores
We cannot accept items purchased at South Moon Under stores at our Internet Returns Center. Please return your items to the store where you purchased them, or to the store closest to your home. If this is not convenient, please mail your return via certified mail to the store closest to you. Please remember to include your receipt and customer information in the package.Click here to locate a store 21 store locations .