CUSTOMER SERVICE
Return Policy
Returns
Returns are accepted on full priced and sale merchandise purchased at southmoonunder.com within 60 days of purchase date provided that the items have not been worn or used. South Moon Under tickets must be attached. Personalized or Special Order items are not returnable. Items may be returned to us at the address below or to any of our 19 store locations. A printed return label has been included in your order and can be used for returning your purchase (valid in the Continental US only) with a $3.00 charge taken off the refund.
*Free returns available on orders placed between 3/29 - 4/5 only. Available online only. Offer is applicable only to the Continental United States. Offer not valid on certain oversized products.*
Return Reason Codes:
01 – Changed Mind | 02 – Did Not Fit | 03- Wrong Size | 04 – Quality Issue
PLEASE NOTE: We are currently offering Free Shipping on returns if you are EXCHANGING an item or wish to take your credit in the form of a South Moon Under gift card. If neither of these options are used, then the customer is responsible for the shipping cost of returning the items to us.
South Moon Under
ATTN: Internet Return
615 Franklin Avenue
Berlin, MD 21811
Be sure to include a copy of your invoice. If you do not have the original invoice, please include your name, billing address and a phone number where you can be reached along with your order number, if possible.
Once your package has been received at southmoonunder.com, your refund will be processed in the original form of payment within four business days. Please allow additional time for your bank to process and post the transaction.
Worn or used items may be returned due to manufacturing defect only, for repair or replacement per manufacturer's instructions. If the item cannot be replaced or repaired, a refund will be issued based on the original method of tender with valid South Moon Under receipt. Normal wear and tear and failure to follow manufacturer's laundering instructions are not considered a manufacturing defect. No returns after 6 months unless manufacturer offers a longer warranty.
Exchanges
ATTN: Internet Return
615 Franklin Avenue
Berlin, MD 21811
Be sure to include a copy of your invoice. If you do not have the original invoice, please include your name, billing address and a phone number where you can be reached along with your order number, if possible.
Once your package has been received at southmoonunder.com, your refund will be processed in the original form of payment within four business days. Please allow additional time for your bank to process and post the transaction.
Worn or used items may be returned due to manufacturing defect only, for repair or replacement per manufacturer's instructions. If the item cannot be replaced or repaired, a refund will be issued based on the original method of tender with valid South Moon Under receipt. Normal wear and tear and failure to follow manufacturer's laundering instructions are not considered a manufacturing defect. No returns after 6 months unless manufacturer offers a longer warranty.
Exchanges
A new order for the replacement item(s) needs to be placed online. Please contact a member of our customer service team with your new order number at 1.888.660.6071 or by email at service@southmoonunder.com in order to receive the free return shipping label via email. Once the original item(s) has been received in our warehouse a return will be processed and we will notify you by email. You can also visit one of our 19 store locations and exchange your item as well.
Price Adjustments
Prices are subject to change. We will honor price adjustments within 14 days of the purchase date (found on the bottom of your receipt). Please notify us via email, service@southmoonunder.com, or phone 888-660-6071. We honor this one time only.
Special Order Return Policy
Monogrammed, Personalized, Altered or Special Ordered Merchandise CANNOT be returned.
Returns For Items Purchased In Stores
We cannot accept items purchased at South Moon Under stores at our Internet Returns Center. Please return your items to the store where you purchased them, or to the store closest to your home. If this is not convenient, please mail your return via certified mail to the store closest to you. Please remember to include your receipt and customer information in the package.Click here to locate a store 19 store locations .
