Contact Us | FAQ
FAQ
01. What is your return policy?
02. Can I return an item to a store?
04. When do I get my refund once I have returned an item?
05. Do you offer Gift Wrapping?
06. What do I do if my credit/debit card has been refused when placing an order?
07. Are special order items returnable?
08. Do you deliver Internationally?
09. Can I preorder items for delivery?
10. Can I use my Visa/MasterCard/American Express/Discover gift card online?
12. Who do I speak to if I have had a less than perfect experience?
13. How do I use my Birthday Coupon online?
FAQ ANSWERS
"01. What is your Retun Policy?
Please click on the link provided to be directed to our Returns page which outlines our return policy in detail.
02. Can I return an item to a store?
Yes, you can return items purchased online in stores provided they meet the guidelines stated in our Return Policy. You must also provide proof of purchase and have the credit card used for the original purchase with you.
03. Can I change my order?
Once the order has been placed, it cannot be changed online. If you want to change your order please call us at
888-660-6071 so that a member of our Customer Service team can assist you.
04. When do I get my refund once I have returned an item?
Once we have received your return into our warehouse we process a refund onto the original payment card (or gift card if chosen or is a gift return) within 4 business days.
05. Do you offer GIft Wrapping?
Yes, your gifts can be delivered in our beautifully presented gift boxes tied in ribbon with a bow! Gift wrapped items come with a gift card for your personal message (up to a maximum of 4 lines and 80 characters). Best of all this service is FREE! Please note, gift wrap is not available on all items such as Sugarboo & other oversized items, boots and shoes.
06. What should I do if my credi/debit card has been refused when placing an order?
Check that all the details you have entered on the checkout page are correct. If it is still refused after that, try another card. You can also call or email Customer Service - service@southmoonunder.com 888-660-6071.
07. Are special order items returnable?
Special order items including momogram jewelry from Danielle Stevens, Jennifer Zeuner (and any others) as well as Sugarboo frames are NOT returnable as these items have been custom made.
08. Do you ship Internationally?
At this time we do not offer International shipping. We are looking to add this feature in 2012.
09. Can I preorder items for delivery?
Yes, however these will be on items that are specifically indicated as a preorder. This generally applies to items featured in our mailer and inventory cannot be guaranteed. Preorders can be placed by contacting a member of our Customer Service team at 888-660-6071.
10. How do I use my Visa/MasterCard/American Express Discover gift card online?
At this time we are unable to accept these types of Gift Cards as a form of payment.
11. Do you ship to PO Boxes?
At this time we are unable to ship to PO Boxes. We do ship FREE to military addresses (APO/FPO/DPO) using USPS Priority Mail as a "Thank You" to the men and women in our armed forces.
12. Who do I speak to if I have had a less than perfect experience?
If it is about a product that you purchased in one of our stores, please get in touch with the store you purchased from - the telephone numbers for all locations can be found on this website. If it is regarding a shopping experience in a store please email or call Customer Service so that we can forward the information to the appropriate person. If the complaint in about an online shopping experience, please contact a member of our Customer Serivce team so that we can assist in finding a resolution. service@southmoonunder.com 888-660-6071.
13. How do I use my Birthday Coupon online?
To use your birthday coupon online please type in the code BDAY01 into the section on the checkout page for coupons. The birthday coupon is valid for 20% off one item.
Back to top
